Refund and Returns Policy

Effective Date: 16/08/2024

At BijouxNo, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your jewelry, we’re here to help. Please read our Refund and Returns Policy below for details on how to request a return, exchange, or refund.

1. Returns

We accept returns under the following conditions:

  • Timeframe: You have 14 days from the date of delivery to return an item.
  • Condition: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Any items that show signs of wear, damage, or alteration will not be accepted.
  • Non-Returnable Items: Custom-made or personalized pieces, as well as items on sale or part of a special promotion, are not eligible for returns unless they are faulty.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [Insert Email Address] within 14 days of receiving your order, including your order number and a description of the reason for the return.
  2. Approval: Once your return request is approved, we will send you detailed instructions on how to return your item.
  3. Return Shipping: You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. We will notify you of the status of your refund via email.

  • Refund Method: If your return is approved, we will process a refund to your original payment method (credit card, PayPal, etc.). Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
  • Shipping Fees: Original shipping costs are non-refundable, and any return shipping fees are the responsibility of the customer.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [Insert Email Address] within 14 days of delivery, providing details of the issue and photos of the damaged product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately upon receiving it. Send us an email at [Insert Email Address] with your order number and a photo of the damaged item. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

6. Non-Returnable & Non-Refundable Items

Certain items cannot be returned or refunded:

  • Custom or personalized jewelry
  • Sale items
  • Gift cards

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank or credit card account. It may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at [Insert Email Address].

8. Contact Us

If you have any questions or need further assistance with your return, refund, or exchange, please don’t hesitate to contact us:

BijouxNo
Tiznit, Morocco
Email: contact@bijouxno.com
Phone: 0601 95 28 96

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