Effective Date: 16/08/2024
À BijouxNo, nous nous engageons à ce que vous soyez entièrement satisfait de votre achat. Si, pour une raison quelconque, vous n'êtes pas satisfait de vos bijoux, nous sommes là pour vous aider. Veuillez lire notre politique de remboursement et de retour ci-dessous pour savoir comment demander un retour, un échange ou un remboursement.
1. Retours
Nous acceptons les retours dans les conditions suivantes :
- Laps de temps: Vous avez 14 jours à compter de la date de livraison pour retourner un article.
- Condition: Pour pouvoir bénéficier d'un retour, votre article doit être inutilisé, dans son état d'origine et dans son emballage d'origine. Tout article présentant des signes d'usure, de dommage ou d'altération ne sera pas accepté.
- Articles non retournables : Les pièces sur mesure ou personnalisées, ainsi que les articles en solde ou faisant partie d'une promotion spéciale, ne sont pas éligibles aux retours, sauf s'ils sont défectueux.
2. Comment initier un retour
Pour lancer un retour, veuillez suivre ces étapes :
- Contact Us: Send an email to [Insert Email Address] within 14 days of receiving your order, including your order number and a description of the reason for the return.
- Approval: Once your return request is approved, we will send you detailed instructions on how to return your item.
- Return Shipping: You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. We will notify you of the status of your refund via email.
- Refund Method: If your return is approved, we will process a refund to your original payment method (credit card, PayPal, etc.). Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
- Shipping Fees: Original shipping costs are non-refundable, and any return shipping fees are the responsibility of the customer.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [Insert Email Address] within 14 days of delivery, providing details of the issue and photos of the damaged product.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us immediately upon receiving it. Send us an email at [Insert Email Address] with your order number and a photo of the damaged item. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.
6. Non-Returnable & Non-Refundable Items
Certain items cannot be returned or refunded:
- Custom or personalized jewelry
- Sale items
- Gift cards
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank or credit card account. It may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at [Insert Email Address].
8. Contactez-nous
If you have any questions or need further assistance with your return, refund, or exchange, please don’t hesitate to contact us:
BijouxNo
Tiznit, Morocco
Email: contact@bijouxno.com
Phone: 0601 95 28 96
